Return Policy

At Lifemassage, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we're here to help! Below are the details of our return and refund process.

Returns

• Returns are accepted within 30 days of receiving your order.
• To qualify for a return, items must be:

Refunds

• Once we receive and inspect your return, your refund will be processed within 5 business days.
• Refunds are issued to the original payment method used at the time of purchase.
• You will receive an email confirmation once the refund is completed.

Exchanges

• If your item arrives defective or damaged, we’ll replace it at no additional cost.
• Contact our support team at

Return Shipping

• Customers are responsible for the shipping costs of returns, except for cases involving defective or damaged items.

• We recommend using a trackable shipping service to ensure safe delivery of your return.

How to Start a Return

1. Contact us at customer-service@[yourstorename].com.
2. Provide the following details:
3. Our team will guide you through the return process.

Non-Returnable Items

Certain items cannot be returned, including:

• Personalized products (e.g., custom-engraved items).
• Perishable goods (e.g., food, flowers).
• Any item marked as final sale in the product description.

Order Cancellations

• Orders can be canceled if the request is made before the item is shipped.
• Once an order is shipped, it cannot be canceled, but you may return it after receiving it.

In-Store Returns

• If you purchased an item at one of our physical locations, please return it to the same store with your original receipt.